Apicio — virtual attendant for delivery orders on WhatsApp
A JBKR product: the virtual attendant that automates delivery orders on WhatsApp. It takes orders by voice or text, assembles them and sends them straight to the kitchen, formatted, without the team stopping to type.
The challenge
Restaurants and delivery businesses lose orders and time typing what customers send on WhatsApp: voice notes, incomplete messages, manual confirmations and transcription errors in the kitchen.
The objective
Make the order come in on its own, correct and formatted, so the team can go back to the floor.
The solution
Apicio chats with the customer on WhatsApp, understands voice and text with AI, assembles the order from the venue's menu, confirms and sends it to the kitchen in a standard format. Angular front end, WhatsApp API integration and language models with guardrails.
The impact
- JBKR's own product, published at apicio.com.br
- Voice and text orders turned into formatted kitchen tickets
- Reusable codebase for other WhatsApp virtual attendants
Jean C Becker
Senior Solutions Architect | AI & Machine Learning Specialist
Designed and built this work. About JBKR →